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majorbabs	Post subject: Testy ombudsmen? Posted: Fri Aug 22, 2003 4:41 pm
Joined: Tue Apr 09, 2002 12:01 am Posts: 744 Location: HuskerLand	In cleaning out my files, I found a 6/16 article from the WSJ (byline M ichael J. McCarthy) that talks about having an ombudsman at the paper who responds to reader/other complaints about inaccuracies in stories. <p>How many testy copy editors work in offices with ombudsmen/women and how does that work out? If there's no ombudsmen, how do you handle the complaints?
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Phillip Blanchard	Post subject: Re: Testy ombudsmen? Posted: Sat Aug 23, 2003 1:29 pm
Joined: Sun Apr 07, 2002 1:01 am Posts: 8342 Location: Bethesda, Md.	<blockquote><font size="1" face="TImes, TimesNR, serif">quote:</font><hr>Originally posted by majorbabs: In cleaning out my files, I found a 6/16 article from the WSJ (byline M ichael J. McCarthy) that talks about having an ombudsman at the paper who responds to reader/other complaints about inaccuracies in stories. <p>How many testy copy editors work in offices with ombudsmen/women and how does that work out? If there's no ombudsmen, how do you handle the complaints?<hr></blockquote><p>The Washington Post's ombudsman seems mostly to get complaints about imagined "bias" in stories from people representing special interests, most often one side or the other in the Middle East conflict. Calls proposing corrections are referred to assigning desks. <p>But what I don't understand is how you came across something from 6/16 while "cleaning out" your files. When I "clean out" my files, I come across clippings from 1966, not 6/19.
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jbm	Post subject: Re: Testy ombudsmen? Posted: Sat Aug 23, 2003 11:49 pm
Joined: Wed Nov 20, 2002 1:01 am Posts: 83 Location: New York	Our "reader representative" prints out the emails he gets and posts them in the newsroom. He responds to the complaints that don't seem to be from raving lunatics. That's about all I know.
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